FormChime

Calmcase Privacy Policy

Who we are

Calmcase is provided by FormChime. FormChime is the controller for the formchime.com services described here, meaning all personal data handled outside Polar. Contact: support@formchime.com

Overview

Calmcase is a Framer template. The template itself collects no data for us. Sites you build with it run on your own Framer account, and you are responsible for their privacy notices.

Checkout (/api/checkout) and Polar

  • Checkout gateway: when you click Buy, our checkout gateway on formchime.com (running on Cloudflare) reads the country Cloudflare derives from your IP address, to check whether purchases are available in your region. It then creates a Polar checkout and forwards you to Polar.
  • IP and country: when the checkout is created, your IP address and country are passed to Polar. Polar uses them for tax and fraud prevention under its own policy. We do not store your IP address ourselves. The gateway adds your country code, the product code and the version of the Terms (with a timestamp) to the Polar checkout metadata.
  • Consent: the checkout cannot be completed without ticking the box accepting the Terms, Refund policy and Privacy Policy. Your consent is recorded on the Polar order in the custom field calmcase-consent.
  • Polar: Polar Software Inc. is the Merchant of Record and handles your payment, email, tax and invoice data under its privacy policy: https://polar.sh/legal/privacy. We never see your card details. Polar keeps the purchase records. We don't keep a separate copy of your email or order details; we can see them in our Polar dashboard and use them only to deliver the template and handle support or refunds, and for nothing else.
  • Billing exports: billing exports we take from Polar for accounting are kept as long as our legal obligations require.

Not sold in Japan; automated decision

We automatically decide whether checkout is allowed based on the country of your connection: Japan, and connections whose region cannot be determined, are blocked. Orders with a Japanese billing address are also refunded in full automatically. If you think this decision is wrong, email support@formchime.com and a person will review it.

Orders with no billing country are held and checked by hand before we fulfil or refund them. For Japan auto-refunds, for these held orders, and for any refund that fails, we keep the order ID, country (if known) and time for 400 days in Cloudflare Workers KV, operated by us, as proof that the region restriction was enforced.

Cloudflare

formchime.com runs on Cloudflare, which processes connection data, including IP addresses, as our processor to serve and protect the site. Our Worker logs contain only the event name, order ID and technical status codes (no IP address, email or license keys) and are kept up to 3 days by Cloudflare, then deleted automatically. Cloudflare may keep short-term operational logs under its own policy: https://www.cloudflare.com/privacypolicy/.

Nothing is shared with any other third party or used for advertising.

How long we keep data

  • IP at checkout: not stored by us.
  • Worker logs: event name, order ID and technical status codes only (no IP address, email or license keys), kept up to 3 days by Cloudflare, then deleted automatically.
  • Japan auto-refunds, orders held for manual review (no billing country) and failed refunds: order ID, country (if known) and time, kept 400 days.
  • Support emails: 24 months after the last exchange.
  • Purchase records: kept by Polar under its policy and legal retention requirements.
  • Billing exports we take from Polar: kept as our legal obligations require.

International transfers

  • Polar processes payment data in the United States.
  • Cloudflare may process gateway connections at its locations worldwide.

Your rights

Depending on applicable law (e.g., GDPR, UK GDPR, Taiwan's Personal Data Protection Act), you can access, correct, delete, restrict or object to processing of your data, and ask for a copy. Email support@formchime.com; we reply within 30 days. For purchase records we may forward your request to Polar. You can also complain to your local data-protection authority.

Changes

Changes will be posted on this page with a new effective date. Effective date: 2026-11-05